Kaseya

Scaling an MSP Network with TruPeer

The Goal

Transform a fragmented peer program into a scalable, structured platform that empowers MSPs to collaborate, grow, and drive measurable revenue across Kaseya’s global network.

The Challenge

Kaseya is a global leader in IT and security management, with much of its growth driven by a strong network of managed service providers (MSPs).

But their peer group program, the TruPeer network, was being run through scattered spreadsheets, emails, and one-off processes.

  • No centralized hub for MSPs to connect or track progress
  • Inconsistent reporting and benchmarking across pods
  • Limited visibility for administrators running the program

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To scale, Kaseya needed a purpose-built platform that could deliver structure, collaboration, and measurable outcomes to its MSP network.

Key Outcomes

  • Transformed a spreadsheet-based process into a scalable peer-to-peer growth platform
  • Delivered intuitive calendaring and meeting prep tools for MSP accountability
  • Enabled secure collaboration through chat, file sharing, and peer-to-peer networking
  • Provided administrators with visibility and control across pods
  • Established TruPeer as a revenue-generating, value-added program that helps MSPs grow around Kaseya solutions

The Results

TruPeer Program Overview

Central hub for MSP peer groups

Calendaring & To-Do Lists

Structured meeting cadences with action items

Chat & Collaboration

Interactive peer-to-peer engagement with file sharing

Administrative Tools

Visibility into pod growth and program performance

Meeting Center

Secure environment for peer groups to plan and execute business growth

Meeting Prep

Guided workflows that help MSPs align on strategy and execution

Our Approach

Little Taller partnered with Kaseya to design and build TruPeer, a centralized peer-to-peer platform for MSP growth and accountability.

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Discovery & Strategy
 We collaborated closely with Kaseya’s team to define the user journey for MSPs—focusing on structured meetings, collaborative growth, and measurable progress.

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Custom Portal Development

  • Built a centralized hub for pods and participants
  • Designed meeting cadences with calendar integration and templated to-do lists
  • Developed a secure system for chat, file sharing, and collaboration

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UX for Peer-to-Peer Growth

  • Created a “meeting center” experience similar to a Vistage group
  • Designed interactive sessions with on-screen participants, live chat, and document exchange
  • Added features for personal and professional business planning

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Agile Delivery

  • Updates and features planned in 3-week sprints
  • Collaborative feedback cycle: Kaseya documents requests → LT designs and estimates → dev team builds and tests → training before launch
  • Continuous improvement ensures the platform grows alongside Kaseya’s MSP network

Tools & Platforms

  • WordPress CMS
  • Laravel API
  • Vue.js frontend
  • HubSpot API
  • Google API
  • Zoom API

Little Taller Services

  • Custom Software Development
  • SaaS Platform UX Design
  • Portal Design & Development
  • Agile Sprint Delivery & Ongoing Support
  • Infrastructure Management

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